Privacy Policy

1 Introduction

wim63 is committed to protecting the privacy and personal data of every individual who interacts with our platform. We recognize that Filipino players entrust us with sensitive personal and financial information when they register, deposit, and play, and we take that responsibility seriously. This Policy has been drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

By accessing the wim63 platform, creating an account, or interacting with any of our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, please discontinue your use of the wim63 platform immediately.

2 Personal Data We Collect

wim63 collects only the personal data that is necessary, relevant, and adequate for the purposes described in this Policy. The categories of personal data we collect include:

2.1 Identity and Contact Information

• Full legal name, date of birth, and gender
• Residential address, city or municipality, and region within the Philippines
• Email address and mobile phone number
• Government-issued identification numbers (as required for KYC verification)
• Photograph or selfie for identity verification purposes

2.2 Account and Gaming Data

• Username, account credentials (password stored in hashed format only), and account preferences
• Transaction history including deposits, withdrawals, bonuses claimed, and betting records
• Game session data including games played, wagers placed, outcomes, and session duration
• Responsible gaming settings such as deposit limits, session limits, and self-exclusion status

2.3 Financial and Payment Data

• GCash or PayMaya account reference (we do not store PINs or full wallet credentials)
• Bank account details supplied for bank transfer transactions (BPI, BDO, Metrobank, and others)
• Partial card numbers and card type for Visa or Mastercard transactions
• Transaction reference numbers and timestamps

2.4 Technical and Device Data

• IP address, device type, operating system, and browser version
• Geolocation data (country and region level) derived from IP address
• Cookies, session tokens, and similar tracking technologies
• Referral source and marketing attribution data where applicable

3 How We Collect Your Data

wim63 collects personal data through the following channels and mechanisms:

• Direct submission: Information you voluntarily provide during account registration, KYC verification, customer support interactions, or promotional participation.
• Automated collection: Technical data collected automatically when you access the wim63 platform, including IP address, device information, and cookie data.
• Transaction processing: Payment and financial data generated when you make deposits or request withdrawals through GCash, PayMaya, or Philippine banking channels.
• Third-party verification services: Identity verification data received from licensed KYC and anti-fraud service providers as part of our regulatory compliance obligations.
• Marketing analytics platforms: Aggregated and anonymized data from analytics tools used to understand platform usage patterns and improve user experience.

4 Purposes of Processing

wim63 processes your personal data strictly for the following purposes:

• Account management: Creating, maintaining, and securing your wim63 player account, including authentication and profile management.
• KYC and age verification: Verifying your identity and confirming that you meet the minimum age requirement of 21 years, as mandated by Philippine gaming regulations.
• Transaction processing: Facilitating deposits and withdrawals through GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels.
• Game operation: Providing access to casino games, maintaining game records, calculating winnings, and resolving disputes.
• Regulatory compliance: Meeting our obligations under applicable Philippine laws, including anti-money laundering (AML) regulations, tax reporting requirements, and gaming licensing conditions.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, account abuse, and security incidents.
• Customer support: Responding to inquiries, resolving complaints, and providing assistance to players across the Philippines.
• Responsible gaming: Monitoring gaming behavior to identify potential problem gambling indicators and administering responsible gaming tools such as deposit limits and self-exclusion.
• Marketing and promotions: Sending promotional offers, bonus notifications, and updates where you have provided consent.
• Platform improvement: Analyzing usage patterns and feedback to enhance the performance, features, and user experience of the wim63 platform.

5 Legal Bases for Processing

All processing of personal data by wim63 is grounded in at least one of the following lawful bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have freely given, specific, informed, and unambiguous consent to the processing of your data, such as for marketing communications.
• Contractual necessity: Processing that is necessary to perform the contractual obligations under our Terms & Conditions, including account creation, game operation, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, gaming licensing requirements, and NPC directives.
• Legitimate interests: Processing undertaken in the legitimate interests of wim63, such as fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your fundamental rights and freedoms.
• Vital interests: Processing necessary to protect the safety or welfare of a data subject in exceptional circumstances.

6 Sharing and Disclosure of Your Data

wim63 does not sell, rent, or trade your personal information to third parties for commercial purposes. We may, however, share your data with the following categories of recipients where necessary and proportionate:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and other payment service providers require certain personal and transaction data to process your deposits and withdrawals.
• Identity verification providers: Licensed KYC and AML service providers that assist in verifying your identity and screening against watchlists, as required by applicable regulations.
• Game software providers: Third-party game developers and live dealer studio operators whose games are offered on the wim63 platform may receive limited session and account data necessary to operate their games.
• IT and platform service providers: Cloud hosting, data storage, cybersecurity, and analytics service providers engaged by wim63 under strict data processing agreements.
• Regulatory and law enforcement authorities: The National Privacy Commission, gaming regulators, the Anti-Money Laundering Council (AMLC), and Philippine law enforcement agencies, where required by law or court order.
• Affiliated companies: Where wim63 operates through corporate affiliates, data may be shared within the corporate group for the purposes set out in this Policy, subject to equivalent data protection standards.

7 Cookies and Tracking Technologies

The wim63 platform uses cookies and similar tracking technologies to ensure proper functionality, enhance your experience, and support our analytics and security operations. The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function correctly, including session authentication tokens, login state management, and security features. These cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: Used to collect aggregated and anonymized information about how players use the wim63 platform, enabling us to identify areas for improvement.
• Functionality cookies: Store your preferences such as language settings, preferred payment methods, and game lobby view configurations.
• Marketing cookies: Track referral sources and support attribution of promotional campaigns, where you have consented to receive marketing communications.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impact your ability to access or use specific features of the wim63 platform. Detailed cookie information is available in our Cookie Notice.

8 Data Retention

wim63 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal, regulatory, and contractual retention requirements. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Transaction and gaming records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Customer support communications: Retained for three (3) years from the date of the interaction, unless a longer period is required for dispute resolution or regulatory purposes.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter to evidence the consent history.
• Technical and device logs: Typically retained for ninety (90) days unless required for an ongoing security investigation.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

9 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by wim63. These rights may be exercised by contacting our Data Protection Officer as described in Section 14:

• Right to be Informed: The right to receive clear and transparent information about how your personal data is collected, used, and processed — which this Policy provides.
• Right to Access: The right to obtain a copy of your personal data held by wim63, along with information about the purposes for which it is processed.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected or updated without undue delay.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive a machine-readable copy of your personal data for transmission to another controller, where technically feasible.
• Right to Damages: The right to claim compensation for damages sustained as a result of inaccurate, incomplete, outdated, or unlawfully processed personal data.
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data protection rights have been violated.

10 Security Measures

wim63 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• AES-256 encryption for all personal data stored on wim63 servers
• TLS 1.3 protocol for all data transmitted between your device and the wim63 platform
• Bcrypt hashing for all stored passwords — wim63 staff cannot view your actual password
• Multi-factor authentication options available to all registered players
• Firewalls, intrusion detection systems, and continuous security monitoring
• Regular penetration testing and vulnerability assessments by independent security firms
• Strict access controls ensuring that only authorized personnel can access personal data on a need-to-know basis
• Employee data protection training and confidentiality obligations

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, wim63 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware, and will inform affected players without undue delay.

11 Children's Privacy

The wim63 platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gaming regulations. wim63 does not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete such data and close the associated account.

If you believe that an individual under the age of 21 has registered on the wim63 platform or provided personal data without authorization, please contact our support team immediately at the contact details provided in Section 14.

12 International Data Transfers

wim63 primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or affiliates located outside the Philippines — for example, to international game developers, cloud infrastructure providers, or group entities — wim63 ensures that appropriate safeguards are in place prior to any such transfer.

Safeguards employed for international data transfers include contractual clauses approved by the National Privacy Commission, verification that the recipient jurisdiction maintains an adequate level of data protection, or the implementation of binding corporate rules within the wim63 group. We will not transfer your personal data to jurisdictions that do not offer adequate protections without your explicit consent or other lawful authorization.

13 Changes to This Privacy Policy

wim63 may update or revise this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes to this Policy, we will notify registered players via email to their registered address and/or through a prominent notice displayed on the wim63 platform prior to the changes taking effect.

The revised Policy will be effective from the date indicated in the "Last Reviewed" notice at the top of this page. Your continued use of the wim63 platform following the effective date of any update constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your data.

14 Contact Us & Filing a Complaint

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact wim63's Data Protection Officer through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the wim63 platform interface
• Response Time: We aim to acknowledge all privacy-related inquiries within 48 hours and resolve them within 30 calendar days

Our Filipino-speaking support team serves players from Manila, Quezon City, Makati, Cebu, Davao, and all other regions across the Philippines. You can reach us at any time for questions about your data, your rights, or how to submit a formal data subject request.

If you are not satisfied with wim63's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.